UK & Worldwide Delivery
Whether you need a light bulb delivered to the other side of the world or to a location around the corner from us, we can deliver your items safely and securely.
Not only do we dispatch all orders received before 3pm on the day they are placed (subject to stock availability), but we also offer a wide range of delivery options and pricing to suit all requirements. Services include: courier delivery, post and Airmail.
We pride ourselves on offering customers a fast and reliable service, that is why we only used the most reputable companies for delivery such as Royal Mail, FedEx, DPD and City Link.
Due to the fragile nature of the items we supply, all products are securely packed with filler and bubble wrap to prevent breakages. In the unlikely event of an item damaged in transit, we will replace it for you free of charge. For your convenience, we offer five delivery services:,
FREE UK DELIVERY ON ALL ORDERS OVER - £30 EX VAT
We are able to ship items by post to most destinations in the UK, using our standard UK Royal Mail delivery service, this normally takes 24 - 48 hours but we like to advise that it can take up to 5 working days. Limited to a max of 2kgs in weight. For items not received by post we would allow 10 working days before issuing replacements. Royal Mails standard terms for missing parcels is 15 working days.
Please note that BELOW the £30 ex vat order value we charge an additional £4.87 ex vat
Our order confirmation will show you the address you have requested the delivery to be made to. Please check and advise immediately if there are any errors in the address. We process your order within 15-30 minutes of the order being placed on our website. Overnight orders are processed within 5 minutes.
LONG FLUORESCENT TUBES - £6.25 EX VAT
Certain items, such as long fluorescent tubes can only be transported by courier due to the length and delicate nature of the product. These products are normally pre-selected for this extra shipping charge by our website, however, if any long fluorescent tubes do not pick up this extra delivery fee we will contact you to either take the extra payment or refund the order in full. Please note that items delivered by courier require a signature on delivery. Please ensure that someone will be available between 08:30 and 17.30 Monday to Friday at the designated address to accept the parcel.
If our couriers are unable to deliver an order due to the address being unmanned, a card will be left asking you to contact them directly to make alternative arrangements. They may re-attempt delivery same or next day and also re-card. If no contact is made within 3 days the order will be returned to us and a re-delivery charge will be levied to cover our re-delivery costs.
NORTHERN IRELAND, HIGHLANDS AND ISLANDS
Some parcels sent by Royal Mail to the Northern islands, Highlands and Islands, may incur an additional delivery charge. We will contact you if this is the case, and you can either pay the extra fee or cancel your order. This typically only applies to long tube orders.For standard delivery below 2kgs and within Royal mail packing and delivery guidelines then service is normally (2-3 days)
UK NEXT DAY DELIVERY - £8.25 EX VAT
If you place your order before 3:30pm Monday - Friday we can deliver next business working day to most UK Main Land destinations, excluding Northern Island, Highlands and Islands. Please select the method at the checkout stage. Please note our carriers deliver between 08.30 and 17.30 Monday to Friday and will require a signature upon delivery. We cannot leave the goods at your address without a signature. Saturday delivery options are available at extra cost (see website). Please call the sales office to arrange a Saturday delivery.
EUROPE AND INTERNATIONAL
Please note when you check out we have a minimum delivery cost of £9.90 for Europe and £20 for US Airmail. For countries outside the EU and US all are set to £50. As all orders and light bulbs vary in size and weight these prices are set as a guide. We will contact you if your delivery is going to cost more and we will give you the option to either pay the extra carriage fee or cancel your order. If you want an accurate delivery cost before placing an order with us please contact us for a price, which will be costed according to weight and dimensions of the goods ordered, as well as the final destination and service required. Please contact us directly on 01462 490066 or mail us at firstname.lastname@example.org for a quote.
SAME DAY COURIER
For urgent deliveries that you need straight away; located 20 miles north of London we can deliver to most parts of the UK within hours. Contact us directly for a price.
COLLECTIONS/FREIGHT FORWARDER COLLECTIONS
Collect your urgently required items from our trade counter in Baldock, Unit 4, Ashville Trading Estate, SG7 6NN - Monday to Friday 0830 to 1700.
As the leading supplier of replacement lamps (light bulbs) in the UK, our reputation is earned through the quality of our products and service. All our products are backed by a no-nonsense guarantee: If you order the wrong product, inform us as quickly as possible and we will advise you of the correct product and return procedures. Please note customers must pay the delivery cost of the return of any incorrectly ordered product. If, despite our robust packaging, something gets broken in transit please let us know so we can arrange a replacement - at our expense. If you feel we can improve our product range or service in any way please let us know - drop us an email at email@example.com.