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01462 490 066
Mon-Fri: 8:30am - 5:00pm
 

Customer Service

  • Shipping & Delivery

    Whether you need a light bulb delivered to the other side of the world or to a location around the corner from us, we can deliver your items safely and securely. Not only do we dispatch all orders received before 3pm on the day they are placed (subject to stock availability), but we also offer a wide range of delivery options and pricing to suit all requirements. Services include: courier delivery, post and Airmail. We pride ourselves on offering customers a fast and reliable service, that is why we only used the most reputable companies for delivery such as Royal Mail, FedEx, DPD and City Link.

    Due to the fragile nature of the items we supply, all products are securely packed with filler and bubble wrap to prevent breakages. In the unlikely event of an item damaged in transit, we will replace it for you free of charge. To see more information on delivery options please click on the delivery link below.

  • Privacy & Security

    We know how import your personal details are. We do not store any credit card data. All our payments are processed either via PAYPAL or SAGEPAY. This ensures that we are PCI DSS compliant. committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. We will give you the chance to refuse any marketing email from us or from another trader in the future.The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

  • Returns & Replacements

    As the leading supplier of replacement lamps (light bulbs) in the UK, our reputation is earned through the quality of our products and service. All our products are backed by a no-nonsense guarantee: If you order the wrong product, inform us as quickly as possible and we will advise you of the correct product and return procedures. Please note customers must pay the delivery cost of the return of any incorrectly ordered product. If, despite our robust packaging, something gets broken in transit please let us know so we can arrange a replacement - at our expense. If you feel we can improve our product range or service in any way please let us know - drop us an email at websales@lampco.co.uk

  • Ordering

    Ordering online should be easy. If for any reason you have a problem with ordering on our website please call 01462 490066 and one of our sales team can take your order over the phone if that is what you would prefer.

  • Viewing Orders

    If you want to check your orders or view your order history please login to your account where you can seel all your order history and where there is also the option to quickly re-order items again.

  • Updating Account Information

    If any of your account details have changed please login to your account and simply update your records. From your account page you will see all the information that we hold on you.

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